Return Policy

Returns are accepted within 60 days of purchase on new, original, unopened and unused products.

Certain items however, may be ineligible for return and will be marked as Final Sale. These items cannot be returned nor refunded. In addition, any original shipping costs paid are non-refundable. The cost of return shipping will be the responsibility of the buyer and the original method of payment will be credited once the items have been returned. 

If you'd like to begin a new return, please contact our team: 

help@emchiproducts.com 

For Distributors and Salons:

Please review our Distributor Return Policy, accessible when you login to your account for specific terms and instructions for returns and refunds.