Client Services

Our Advisors are available to assist you with product recommendations, ordering assistance or locating a shipment, 7 days/week. 

FAQs Shipping Returns Contact Us

 

Worldwide Shipping & Delivery

UNITED STATES
Please allow 1-2 business days processing time before your order ships.

  • FREE Shipping on All Orders $75+
  • Standard Delivery: Arrives in 5-7 business days
  • Expedited Delivery: Arrives in 2-4 business days
  • Allow an extra 2-3 business days transit time for orders shipping to AK, HI, or PR
  • Rates from $5.00 flat-rate.

CANADA 
Please allow 1-2 business days processing time before your order ships.

  • FREE Shipping on All Orders $125+
  • Standard Delivery: Arrives in 6-12 business days
  • Expedited Delivery: Arrives in 4-5 business days
  • Rates from $9.00 flat-rate
  • Orders shipping to Canada are sent via International Mail, and will be Delivered Duty Unpaid (DDU)
  • You may be responsible for additional customs duties, fees or taxes assessed

EUROPEAN UNION
Please allow 1-3 business days processing time before your order ships.

  • FREE Standard Delivery on All Orders over 75,00€
  • Standard Delivery: Arrives in 5-7 business days
  • Expedited Delivery: Arrives in 2-4 business days
  • Rates from 5,00€ flat-rate.


COVID-19:
EMCHI is continuing to fulfill all online orders with minimal disruption, some orders may incur a slight delay in shipment time.

Processing Time:
From the time you place your order please allow 1-3 business days processing time to prepare and fulfill your order, before it has shipped. Once all or a portion of your order has shipped, you will receive a tracking number via email.

At times, some orders may require additional processing time. If your order requires more than 5 business days processing time, we will notify you via the email address on file. Out-of-stock or low-stock items may be shipped separately or delayed.

Standard Shipping:
All orders will be shipped as quickly as possible, via the method you select at checkout. Rates may vary based on your order size/subtotal, destination and/or carrier availability.

Transit Time:
Once your order has been fulfilled, it will be shipped via the method selected at checkout at the selected transit time. Estimated shipping times are only an estimate and may be impacted by carrier restrictions, weather, destination and/or factors that are beyond our control. EMCHI cannot guarantee orders will arrive before a specific date/time and is not responsible for late deliveries.

International Delivery & Customs:

Shipping fees paid at checkout reflect only the shipping costs and do not any any import taxes, duties, or penalties that may be imposed by your country, providence, state or jurisdiction. All items are Delivered Duties Unpaid (DDU) and any Customs obligations will be the responsibility of the consumer.