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Easy 45-Day Returns, on all eligible items.

Begin your return and print a shipping label instantly online:

Return an Item


Returns, Refunds & Exchanges

We accept returns on any unused, unopened, sealed merchandise within 45-days of purchase, excluding sale, final sale, gift cards, damaged, or opened merchandise.

You may return eligible items for Store Credit or a refund to the Original Form of Payment. If you return for store credit, a return shipping label will provided at no cost. If you return to the original form of payment, a return shipping fee of $7 will be deducted from your total refund. 

Please allow 5-15 business days from the date your return has been received for a refund to be processed. Your bank or card issuer may not show the refund or statement credit immediately. 

Original shipping charges are non-refundable. Only items purchased at can be returned online. Any items purchased at a trade show, event, demo, distributor, retailer or other online platform must be returned directly to that retailer. Items purchased on must be returned through Amazon's returns policies.

EMCHI reserves the right to inspect all returns and makes the sole determination to accept or deny a return or refund for any reason. Only one return may be completed per order. Proof of purchase is required for all returns. 

Returns Policy for items purchased during Sale Events: All items discounted between November 15, 2020 and November 30, 2020 are considered Final Sale and cannot be returned, refunded nor exchanged. This includes items in our "Pre-Black Friday/Early Black Friday Sale", "Black Friday Event", and "Cyber Monday Event".

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